Customer Support

Want to talk to a Trail Camera Expert?
Please fill out our Contact us form and we will email you back shortly. If you need to talk to us directly, Please leave your contact number and one of us will call you back.

Trail Camera Support
We don’t only make every effort to be your #1 supply for Trail Cameras in Australia, but, more importantly, we strive to give the unlimited best Customer Support after your Trail camera purchase. Please allow us with a fair chance and we'll have you speechless with our value on price.

Tech Support with our cameras
Please try our Blog & FAQ session - or give us a call and we will assign you to an expert who will sort it out over the phone for you.

Why BUY from us?
We are fully aware all of us Aussies would only like to deal with a Local Australian company. And we believe loyal true Aussies like you deserve the best. Our 30 Day Return Policy will not only give you piece of mind but that shows we are honest and we have 100% confidence in our products and you will love them too.

Which camera suit you best?
If you have not yet purchased a camera, and have a question regarding a trail camera or in regards to making a purchase, please fill out our Contact us form and we will email you back shortly. If you need to talk to us directly, Please leave your contact number and one of us will call you back.

Pro'sChoice 12months Warranty
Claiming Warranty on the trail cameras you bought from us is now very easy.
Please read the terms on Return Policy/Exclusive Warranty Details and Contact us Form

Lost your Owner’s Manual?
No problem, we have all the Trail Camera Owners Manuals on our website for your convenience.

Do You Need to return a Camera for a FULL refund?
We have the undisputed, best return policy out there. If you are not 100% satisfied with your purchase, you can return anything to us for an exchange, upgrade or even a full refund. This is a no questions asked return policy.

If you are having a problem with a camera or just have a quick question, you can always Contact Us and we may know of a solution to fix your camera trap. If the game camera is defective, or, you are not happy with the performance, please fill out our Return Form. We will email you back with an instruction on where to send it back. Once the RMA is issued (via email), within 7 days, you will need to ship the camera to us. We will ship the replacement back to you for free.

If you are returning a camera to us please return to along with the RMA form filled out.

Pro's Choice
P.O.Box A33
Arncliffe NSW 2205

General FAQ

FAQ Trail Camera’s

How to format a memory card?
Formatting a memory card is always recommended after downloading pictures. You can insert your memory card into the computer or memory card reader, then you would right click on the mapped drive on the memory card and click on a formatting option, this can also be done by the most trail camera’s giving you this option as seen in manual.

Flash light vs Infrared Flash
The differences of incandescent flash, infrared flash and "infrared covert" trail cameras and recommended use?

Incandescent trail cameras create a "white flash" when taking a picture at night, like any normal digital camera’s flash. Incandescent camera takes higher quality night photos that are in colour, this will be seen by an intruder or animal.

Infrared cameras do not create a white flash but instead the infrared emitters a faint red glow when taking a picture at night. As faint as it is, it still can be seen if looked at directly.

Infrared Covert trail cameras create no visible light when taking a picture at night. This would be recommended for catching those animals that are easy to scare or those intruders that are aware of the surroundings.

I see some sort of ring in front of my lens for my scoutguard and Ltl Acorn camera?
This is completely normal, it does move around when not in use, once camera is in action is snaps into action, this monochromatic which helps takes pictures depending on if its day or night.

How will I know what’s right for me?
Depending on what your trying to capture and your area we can help recommend you what is best suited to you based on the animals you want to capture, maybe a thief and what works best for those conditions such as day and night time.

How to determine if the trail camera can cover the 3G GSM frequency in my area?
Trail cameras work on any 3G GSM sim card, as long as these frequencies are covered by one of the following
850mhz, 900mhz, 1800mhz,1900mhz, if you are unsure, call your carrier/operator and provide them with your post code and ask what frequencies are available in your area.


Camera Types:

-Infrared Trail Security cameras:
This means it has motion sensor with PIR technology (PIR standing for passive infrared) to determine when something or someone is moving.

-Wireless Security Trail Cameras:
These cameras can function via Wi-Fi when used with eye-fi mobi memory card, allowing the camera to act as a hotspot and you can receive the pictures from it, making it cost effective.

-Cellular Mobile Security Trail MMS cameras:
Using pre-paid sim card you can send SMS commands to control your device to take and send pictures using MMS or GPRS.

How do I know the functions of the camera?
There are 4 functions to the camera
Function 1 (Normal Mode): Normal mode, takes photos and stores them into SDHC card.
Function 2 (SMS Mode): SMS mode takes photos and send you SMS alert saying some intruders or animals has been captured.
Function 3 (MMS Mode): takes photos, keeps one in SDHC, and send one to MMS (pictures) to mobile or email.
Function 4 (GPRS Mode): takes photos - stores them into SDHC and email you using sim card data quota, using GPRS technology.

Consumer Electronics 
With our great electronic devices you’d be sure to have your eyes set on plenty that we offer here, that’s why we understand you need help assuring what’s right for you, whether it be knowing your security needs ow the best technology to get the job done, we’ll help you chose what’s best suited to you guaranteed. All Electronics come with 1 year Australian Warranty for piece of mind.

Or you can contact us us directly and one of our trail camera expert will contact you shortly.

General Help

Buyer Registration 

You may fill out details to complete the account registration process through the Site before placing an order for goods through the Site.Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Site. We reserve the right to decide if you meet our requirements to become our member of the site.

Guest Account
You may check out as Guest to place an order goods through our site.Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Site. 

Resellers
You may contact us with your company details to complete the account registration process through the Site before placing an order for goods through the Site. Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Site. We reserve the right to decide if you meet our requirements to become our reseller.

You may not have more than one active account, and your account is non-transferable. You may update, edit or cease your account at any time through the Site.

If you choose to use a workplace email address for your account or to access the Site, and then you are solely dependable for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

Federal and Local Government
You may fill out details to complete the account registration process through the Site before placing an order for goods through the Site. 

Or You can contact us directly to get Bulk Buy deals with Proforma Invoice required to raise PO.

Placing an Order for Products
You may order Products by selecting and submitting your order through contacting us in agreement with these terms and conditions.

Any order placed through this Site for a manufactured good is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

 We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

 You agree to provide us with current, complete and accurate details when asked to do so by the site.

PAYMENTS:
We accept
Paypal
Credit cards payment
Bank transfer 
Purchase Orders
Cheques:
If you are sending a Cheque
Please make the cheque out to: EZ Australia.Pty.Ltd
and post the cheque with registered mail to below:

ProsChoice
P.O.Box A33
Arncliffe NSW 2205

Please quote sales order number as reference

DELIVERY

Deliveries will be made by Australia Post and/or a Carrier instructed by us to the address specific in your order. [For further details regarding our Shipping Policy, please refer to our shipping policy].
We may deliver the Goods in "separate deliveries" 
installments, if they are not all available at the same time for delivery.
Goods are sent at our risk until it has been signed by you or by any other person at the address you have given to us. If the Item is out of stock we will contact you immediately.

We endeavor to keep our Shipping prices updated and accurate but it is possible that the price may have increased from that seen in print. If that happens, we will not send your order until you have confirmed that you are happy to accept the new Shipping price
As detailed in our Shipping Policy we will arrange to have messages sent to you by email to tell you when we have dispatched your order and to update you on its progress.


Can I PICK UP ?
As an online business, we work extremely hard to keep our prices low by cutting out the high over head costs associated with maintaining a retail store and facilities.

In order to for us to provide our customers with the very BEST PRICES in Australia, all ProsChoice.com.au products are available for delivery only. We do not offer a pickup facility at this time.